Privacy Policy

1. Company Information

Legal Entity: GENERATION369 LTD 
‍Company Number: 14999051
‍Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom  
‍Support Email: support@aimethod.io  
‍Support Phone: +44 20 4577 1485  
‍Business Hours: Monday-Friday, 10:00-17:00 GMT

For the purposes of applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR, GENERATION369 LTD is the data controller for personal information processed through AI Univerzitet, unless stated otherwise.

2. Scope of This Policy

This Privacy Policy applies when you:

• Visit or interact with our website or landing pages.
• Submit an application, form, quiz, survey, or contact request.
• Purchase or attempt to purchase a program, digital product, subscription, coaching service, or consultation.
• Access our course platform, community, templates, training materials, live calls, recordings, or support channels.
• Communicate with us by email, chat, social media, phone, or other channels.
• Interact with our advertisements, analytics tools, or marketing campaigns.

This Policy does not apply to third-party websites, platforms, or tools that we do not own or control. Those services are governed by their own privacy policies.

3. Information We Collect

We may collect the following categories of personal information.

Information You Provide

• Name and surname.
• Email address.
• Phone number.
• Country, city, and time zone.
• Billing details, invoice details, and transaction-related information.
• Account login details, course profile details, and support details.
• Application answers, goals, experience level, business information, or social media profile links that you voluntarily submit.
• Messages, support requests, feedback, testimonials, survey answers, and community posts.
• Any information you submit during coaching, mentorship, onboarding, or implementation support.

Payment Information

Payments may be processed by third-party payment providers such as Stripe or other approved payment processors. We do not store full payment card numbers or full card security codes on our own servers. Payment processors may collect and process payment card details, billing details, fraud prevention signals, and transaction metadata under their own terms and privacy policies.

We may receive limited payment information such as:

• Payment status.
• Transaction ID.
• Amount paid.
• Currency.
• Last four digits of a card, card brand, or payment method type.
• Billing name and billing email.
• Refund, dispute, failed payment, or chargeback status.

Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect:

• IP address.
• Device type, browser type, operating system, and language.
• Pages viewed, links clicked, forms started or submitted, session duration, and referral source.
• Approximate location derived from IP address.
• Cookie identifiers, analytics identifiers, and advertising identifiers.
• Technical logs related to security, fraud prevention, and service performance.

Information From Third Parties

We may receive information from:

• Payment processors.
• Email service providers.
• Course hosting platforms.
• Customer support tools.
• Analytics and advertising platforms.
• Social media platforms, where you interact with our content or submit information through them.
• Referral partners, affiliates, or collaborators, where legally permitted.

4. How We Use Personal Information

We use personal information to:

• Provide access to purchased programs, digital products, communities, templates, recordings, and coaching services.
• Process payments, invoices, refunds, failed payments, disputes, and chargebacks.
• Verify purchases, prevent fraud, and protect against unauthorized access or abuse.
• Deliver onboarding, customer support, course updates, reminders, and operational emails.
• Review applications and determine eligibility for programs, mentorship, consultations, or limited-capacity offers.
• Personalize learning, support, and communications.
• Improve our website, products, curriculum, user experience, and customer support.
• Send marketing emails, offers, newsletters, retargeting messages, and promotional content where permitted by law.
• Measure advertising performance and understand which campaigns or pages are effective.
• Enforce our terms, refund rules, intellectual property rights, and community rules.
• Comply with legal, accounting, tax, regulatory, anti-fraud, and reporting obligations.

5. Legal Bases for Processing

Where UK GDPR or EU GDPR applies, we process personal information based on one or more of the following legal bases:

• Contract: To provide purchased products, course access, coaching, support, account access, and payment processing.
• Legitimate Interests: To operate and improve our business, prevent fraud, protect our rights, secure our services, analyze performance, and communicate with customers.
• Consent: For optional marketing, non-essential cookies, testimonials, certain recordings, and other cases where consent is required.
• Legal Obligation: To meet tax, accounting, consumer protection, regulatory, dispute, and compliance requirements.
• Vital Interests or Public Interest: Rarely, where required by law or necessary to protect someone from serious harm.

6. Cookies and Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to run our website, process payments, improve performance, measure analytics, and support marketing. Some cookies are essential for security, checkout, account access, and fraud prevention. Other cookies, such as analytics and advertising cookies, may require your consent depending on your location.

For more details, see our separate Cookie Policy.

7. Marketing Communications

We may send marketing communications if:

• You gave consent.
• You purchased from us and the communication relates to similar products or services.
• Another lawful basis allows the communication.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us at support@aimethod.io. Even if you unsubscribe from marketing, we may still send important transactional or service-related messages, such as access details, receipts, support responses, policy updates, payment issues, or security notices.

8. Sharing Personal Information

We do not sell personal information.

We may share personal information with trusted third parties only where reasonably necessary, including:

• Payment processors, including Stripe and related fraud prevention providers.
• Website hosting, Webflow, landing page, and infrastructure providers.
• Course platforms, membership platforms, and community platforms.
• Email marketing, CRM, automation, and customer support providers.
• Analytics and advertising providers, where permitted by law.
• Professional advisers, including lawyers, accountants, tax advisers, and compliance consultants.
• Contractors, team members, mentors, and service providers who help deliver AI Univerzitet services.
• Government, regulatory, law enforcement, tax, or court authorities where legally required.
• Buyers, successors, or advisers in connection with a business transfer, merger, acquisition, restructuring, or sale of assets.

Where service providers process personal information on our behalf, we require appropriate confidentiality, security, and data protection obligations.

9. International Transfers

We may process and store personal information in the United Kingdom, European Economic Area, United States, and other countries where our service providers operate.

Where personal information is transferred internationally, we use appropriate safeguards where required, such as:

• Adequacy decisions.
• Standard Contractual Clauses.
• Data processing agreements.
• Additional technical and organizational safeguards.

10. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Typical retention periods include:

• Customer account and purchase records: for the duration of the customer relationship and as required for tax, accounting, legal, and dispute purposes.
• Payment and invoice records: usually retained for at least 6 years where required for accounting and tax compliance.
• Support correspondence: retained as needed to resolve issues, improve service, and maintain business records.
• Marketing data: retained until you unsubscribe, withdraw consent, or the data is no longer needed.
• Application data: retained for a reasonable period to manage enrollment, follow-up, and compliance.
• Security logs: retained for a limited period unless needed for fraud prevention, investigation, or legal reasons.

11. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, encryption where appropriate, limited internal access, trusted payment processors, and security monitoring.

No online service can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for using secure devices and networks.

12. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability.
• Opt out of direct marketing.
• Lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@aimethod.io. We may need to verify your identity before fulfilling a request.

If you are in the United Kingdom, you may contact the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. We encourage you to contact us first so we can try to resolve the issue.

13. Children and Age Restrictions

AI Univerzitet is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we collected information from a person under 18 without appropriate legal basis, we will take reasonable steps to delete it.

14. Testimonials, Reviews, and User Content

If you provide a testimonial, review, case study, screenshot, video, or other content, we may ask for your consent to use it for marketing or educational purposes. We may edit testimonials for clarity or length, but we will not intentionally change the meaning.

Do not submit confidential or sensitive information in public community areas. Information posted in community channels may be visible to other participants.

15. Coaching Calls and Recordings

Live calls, webinars, workshops, or coaching sessions may be recorded for training, quality, replay, or internal purposes. If a call is recorded, we will provide notice where required. By attending recorded sessions, you understand that your name, voice, image, questions, chat messages, or contributions may appear in the recording.

If you do not want to appear in a recording, you should keep your camera off, use a display name that does not identify you, avoid speaking, and contact us if you have concerns.

16. Third-Party Tools and AI Services

Our programs may reference or teach the use of third-party tools, including AI tools, automation platforms, hosting platforms, social media platforms, payment tools, design tools, and analytics tools. If you choose to use those tools, your use is governed by their own terms, privacy policies, pricing, and data practices.

AI Univerzitet, GENERATION369 LTD, and our products are independent educational services. We are not affiliated with, sponsored by, endorsed by, administered by, or associated with Meta Platforms, Inc., Facebook, Instagram, WhatsApp, Threads, TikTok, Google, YouTube, Stripe, Webflow, OpenAI, or any other third-party platform unless expressly stated in writing by that platform.

We are not responsible for third-party platforms that we do not control.

17. Automated Decision-Making

We do not use personal information for solely automated decisions that produce legal or similarly significant effects without human involvement. We may use automated tools for fraud prevention, payment risk checks, analytics, segmentation, and operational efficiency.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. If changes are material, we may provide additional notice where required by law.

Your continued use of AI Univerzitet after an updated Privacy Policy is posted means you acknowledge the updated Policy.

19. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact us:

GENERATION369 LTD  

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom  

Company Number: 14999051  

Email: support@aimethod.io  

Phone: +44 20 4577 1485